Terms and Conditions

1. Registration

By signing up to our website and purchasing products from Red Earth Kitchen, you are agreeing to the terms and conditions of sale, which apply to all transactions on redearthkitchen.co.uk

Signing up to the service means we must have the following information:

Your address, the postcode of the billing address associated with the payment card.
Your home telephone number
Your email address, so we can supply you with your order confirmation.
Red Earth Kitchen only sells goods on our website to the end user and they should not, in any way, be resold.
There shall be two stages of order confirmation.  The first shall be the 'on screen confirmation' immediately after the payment has been received, and the second shall be an email to confirm your full order details.

We do not hold your payment details from any previous orders.  Therefore, every purchase at redearthkitchhen.co.uk shall require new payment details entered.

It is your responsibility to keep your password secure.

2. Product Prices                                           

The price of goods charged shall be as quoted on the web site at the time you confirm your order with us.  Excluding any inadvertent technical error on pricing, we will honour any prices as published at the time of placing your order. Your credit card shall only be charged for items dispatched to you.

If you order a large portion-size of a meal and it is not available then we will endeavour to supply the same number of total portions but in smaller tray sizes.  Your card will not be charged extra if the price of these smaller trays is greater than the ordered amount.  All of our food products are zero-rated for VAT.  However, delivery includes VAT at the standard rate.  Our VAT Registration Number is GB 851369121

3. Delivery

Red Earth Kitchen uses a next day carrier to deliver all items purchased via our website.

Deliveries are dispatched from Red Earth Kitchen Monday to Thursday and delivered to you the following day Tuesday to Friday.  We do not offer deliveries for Weekends or Bank Holidays.  If no special instructions are added during the delivery details screen of the order process, as the customer you are agreeing to sign for the delivery.  No boxes shall be returned to the depot; they shall be left at the delivery address and be chargeable to you, the customer.  In the event that you are out when the courier makes your delivery, we shall attempt to contact you prior to the driver leaving a failed delivery, because we are keen to make sure that the service works for you, but we can't guarantee we shall be able to get hold of you.  Special requirements shall be followed, but please make sure that instructions to leave deliveries with neighbours mean it is within short walking distance of your property, and does not involve the courier travelling any further.

4. How will my order arrive? 

Your meals will be packed in a foam lined, insulated, cardboard box with ice packs and dispatched by overnight courier to arrive frozen within 24hrs.  It is recommended that once delivered the meals are unpacked and dispatched to your freezer immediately. If this is not possible please be aware that if left for longer than 24hrs from time of dispatch the meals may partially defrost.  If you have any further questions please do call us on 01548 854550 or via our contact form and we will be happy to help you.  

We are able to deliver to most areas in the UK (mainland):
England
Scotland
Wales
Isle of Wight

Unfortunately we are unable to deliver to:

The Scottish Highlands and Islands
The Isle of Man
The Channel Islands
Eire and Northern Ireland.
We reserve the right to restrict deliveries in certain areas and this includes the right to withdraw the service altogether, depending on the demand on our kitchen.

5. Cancelling an order

(United Kingdom Distance Selling Regulations)

As an online retailer we are governed by the UK Distance Selling Regulations. However, as we are selling perishable goods, the regulations relating to the return of unwanted goods do not directly apply to us.  For more information, please go to www.dti.gov.uk

Orders can be cancelled any time up until the moment that they are dispatched (This is normally around 1pm on the day before you are expecting delivery).

6. What if I'm not happy with my goods?

Our refund policy

We hope that you will be happy with your food, if however your order is unsatisfactory in any way, please contact us and we will endeavour to sort things out.  You can contact us either by emailing us via the email us link on the website or by telephoning 01548 854550.  If you would like to make a comment or recommendation regarding our food, then please visit the email us link of the website.

As we sell perishable goods, we ask that you - the customer - inspect the food once you have opened the box.  If you are unhappy with the goods, please contact us immediately on 01548 854550.  We shall be happy to exchange or refund any item you feel does not meet our quality standards, or any item that has been damaged in transit.

If we have sent you an incorrect item, please notify us as soon as possible.  If you would like us to replace the incorrect item with the item that you ordered, we shall send you the correct one as soon as possible.  Obviously we shall not charge you for an incorrect item.

7.  Disclaimer

Whilst Red Earth Kitchen makes every effort to keep the information on this web site accurate, we disclaim any warranty or representation, express or implied about its accuracy, completeness or appropriateness for a particular purpose. Thus you assume full responsibility for using the information at this web site, and you understand and agree that neither Red Earth Kitchen nor any of its employees is responsible or liable for any claim, loss or damage resulting from its use.

Website Links

Red Earth Kitchen is not responsible for the contents or reliability of linked websites and does not necessarily endorse the views expressed within them. Listing shall not be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over availability of the linked pages.

We do not object to you linking directly to the information that is hosted on this website and you do not need permission to do so.